Image copyright leungchopan
Today’s CMOs are making major investments to reach their target audiences across dozens of touchpoints – on their own websites, through search, display advertising and email, and increasingly on social channels and mobile devices.
The problem is, most of the technology platforms marketers are using to accomplish this don’t talk to each other.
What’s more, many of the groups within the organization running these programs are just as siloed. This means that the things marketers learn about customers in one channel often don’t translate into sound strategy decisions for other channels.
I’ll give you an example. Today, if someone clicks on a display ad, reaches a landing page and fills out a form, the CRM or marketing automation system can capture that lead and track that it came from display advertising. What marketers can’t yet do is take advantage of the information exchange in the opposite direction. What if they could use the rich information stored in the CRM system – such as how far along a prospect is in the sales pipeline – to make the display ad creative and messaging more relevant?
Marketing executives know they need to get their systems and people to talk to each other. In fact, a new study by Accenture Interactive, “Turbulence for the CMO,” reveals that 70 percent of top CMOs think they have five years to fundamentally overhaul their companies’ corporate marketing operating model to achieve competitive success. Big marketing technology companies know this too, and it is why companies like Salesforce, Oracle and Google are duking it out to own the customer data and CRM system. They want to be at the center of the value created by unlocking this marketing data and getting at an integrated view of a prospect or customer.
Think about how powerful it would be to serve up personalized Web content based on the ads someone has previously been exposed to, events they’ve attended, or when they’ve most recently engaged with a sales rep, or, to easily target email or display ads to just those people who engaged with a social campaign.
One company in particular has built a business around this very concept: Amazon. Amazon.com might very well be the most sophisticated marketer on the planet today, and if you spend a few minutes on their site looking at products, you’ll notice that the follow-up emails you get, the next experience you have on the site and even the display ads you see will all be synched to your product searches and prior browsing history – all to help you convert. Amazon is far ahead of the pack, with very few keeping pace today.
As companies get better at integrating their marketing systems to more fully understand the customer journey – from first exposure to the brand to the last program that drove the sale, and every touchpoint in between – every marketing dollar spent becomes extremely efficient.
And it’s a lot of dollars at stake. According to research by Outsell, B2B marketers alone will increase their advertising and marketing digital spend by almost 11 percent to $65.9B in 2013. Imagine the bottom-line impact when the performance of these investments improves by five percent or 10 percent – just by having the left hand talk to the right.
As companies use data to optimize their digital tactics – whether it’s through better targeting, reaching people where they are consuming media or tying together all the pieces of the marketing funnel – they’ll inevitably achieve a step-function in efficiency in terms of deploying marketing spend for impact. They can then cycle the additional revenue back into marketing, or R&D, or more salespeople.
And this is where Wall Street comes in. Wall Street should care about marketing data because companies that do the best job of tying together and leveraging marketing data will ultimately win and create outsized shareholder value.
So how can you tell if a company has a data-savvy CMO? Look for clear evidence of marketing integration.
It’s actually pretty amazing how many large companies have yet to integrate their marketing tactics. Investors should be looking to see, for example, if a company has a Super Bowl TV spot that they’re also using search ads and display ads to reinforce the Super Bowl message. The company should also be previewing the ad online to test customer response and drive viral awareness before the TV ad ever launches. Companies that only have a single spot and don’t back it up (and there are lots of them!) aren’t communicating effectively across the organization nor are they maximizing returns on invested capital. This is likely a good indicator that other programs are not well integrated either.
Another great way to test for marketing integration is simply the relevance of the ads you’re seeing. If they are relevant, and improving over time, the company is likely making the right investments in marketing technology to be ready for the next 10 years of growth. If you still get the same untargeted direct mail piece that you throw away every week, there’s cause to be concerned.
There are a lot of reasons to be bullish about the economy and the stock market over the next five to 10 years. Look no further than the innovation beginning to hit the CMO’s office to help decide if you agree, and if so, how to find leaders to invest in.
Russell Glass, CEO of Bizo, is a serial technology entrepreneur, having founded or held senior positions at four venture-backed technology companies. Prior to Bizo, Russ led the marketing and product management teams at ZoomInfo, a business information search engine, where he sharpened his B2B marketing skill set and developed his love for business data.